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Installation Problem

Windows Vista
If your operating system is Windows Vista, follow this procedure AFTER installing VDX:

  • Connect to your PC as Administrator
  • Go to C:\Program Files\Virtual Decorator\Xpert and click with the right mouse button on the file "DVXpert" (icon with a red X).
  • A menu will appear. Click on "Properties"
  • A window will appear. Click the "Compatibility" tab and check "Run this program as administrator"
  • Click "OK"
Then, you'll be able to start VDX simply by clicking the black and red VDX icon on your desktop

Error 1406
If, when installing VDX, you get "Error 1406: Could not write to Key", click on "Ignore" repeatedly, until message disappears (approximately 20 clicks).

 

 

Other Technical Problems

Before submitting a support request, please verify the Discussion Group under “Technical Support”; you may find the solution to your problem there. How to log in to the discussion group: click on Forum in VDX's "Help" menu or click on "Log In" above (your username and password are required).

More about the “Log In” button

 

 

 

 

 

 

 

 
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Colours displayed in the Virtual Decorator Xpert are provided as indications only. We recommend that you compare them with paper samples before undertaking your painting projects. Click here to learn more.

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